What is Truck Assist
Truck Assist SA (Pty) Ltd is an organisation established specifically to offer incident management to the transport sector in Southern Africa. We have successfully created and designed our unique service offerings that continually provide the insured, broker and insurer with uninterrupted peace of mind in the event of an unfortunate occurrence.
Our team is led by Adrian Smit who is our Operations Director, he has been involved in the South African transport industry for over 20 years. Our management and staff have innumerable years of experience in the transport industry and our dedicated, highly skilled staff aptly oversee and administer all trucking incidents .
We aspire to offer our clients effective, efficient and quality incident management at all times, ensuring that our clients are assisted to the best of our ability. Our passion for the transport industry shines through in our excellent service and management of both minor and severe incidents of loss.
Our staff in the 24/7 ops centre are equipped and trained to handle all incidents with excellence, in a calm and controlled environment.
We continually update and inform our clients via our easy to use Management Portal regarding each incident reported. We provide a personal login for our clients which keeps them informed and updated with the progress of their incident minute by minute.
We take pride in our professional and friendly customer service, always striving for excellence in customer satisfaction. Understanding our clients’ risk and exposure is key to our success. We continually strive to offer products and services that are custom-built to accommodate our clients’ needs.
A Long History, In Short
Truck Assist officially began in early 2013, but the concept of our service offering began many years earlier whereby Caroline Smit and her team were involved in the heavy commercial towing industry as well as the every day running of their very own transport company.
Their passion for assisting the transporter in times of need was birthed out of the experiences that they endured in those early years and the product they created is specifically geared to a transporter.
Our company has been built on ethical, cost effective and competent service offerings. Wholly understanding and reducing our clients’ exposure to risk is fundamental to our success.